Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. Our people in Romania are part of a global collective of 743,000 colleagues around the world in 200 locations across 50 countries. We serve 7,000 clients in more than 120 countries.
The variety of our cultures, beliefs and backgrounds makes us more innovative and let us bring our true self to work. By embracing the diversity and uniqueness of our people, we transcend geographies, drive innovation, and better support our clients everywhere in the world. We’ve made 13 consecutive appearances on the list of Fortune’s “100 Best Companies to Work for”. As a talent-led organization, we put people first. We aim to be an employer of choice for the world’s most innovative talent.
At the heart of every great change is a great human. Every day our people are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges. In Industry X, we combine the power of data and digital to help our clients reimagine the products they make and how they make them. At Accenture Technology we help clients scale and transform their businesses through innovation and the newest technologies and in Accenture Operations, we revolutionize our clients' operating models by harvesting data and intelligence.
We invest over 1 billion $ annually in trainings, so that our people can be at the forefront of innovation. At Accenture, people can carve their own career paths and take advantage of unique next-gen learning experiences.
https://www.youtube.com/watch?v=9rM4NTz8YHA
Poziții deschise
Technical Support with Italian
Requirements:
- Fluency in client’s language (Italian – minimum B2)
- At least Upper Intermediate English (minimum B2)
- Customer Interaction Handling
- Problem Solving & Escalation Management
- Data Quality
- Service Level Agreement understanding/handling
- Organization skills, attention to detail and follow through to resolve any outstanding issues
- Time management and administrative skills
- Written and verbal communication skills: manages internal communications and external/client communications
- Computer literacy and working knowledge of Microsoft Office
Job Activity:
- Receives and logs all e-mail/web/phone call and ensures proper documentation
- Performs customer request/problem identification and follows defined procedures to resolve correctly
- Documents verifications and customer information in data capture tool and when needed, transfers ticket to responsible party for resolution
- Follows Reminder procedure to ensure ticket resolution
- Manages tickets assigned in expected SLA
- Manages e-mails/phone calls in expected SLA
- Manages Shared E-mail boxes
- Manages Ticketing Queues
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Technology Internship Program
Requirements:
- Familiar with algorithms and Object Oriented Programming concepts
- Knowledge of programming languages such as C, C++, C#, Python or Java
- Familiarity with HTML, CSS and JavaScript or Typescript
- Knowledge of SQL
- High levels of creativity and quick problem-solving capabilities
- Ability to work independently and as a team member
- Ability to display agility through adapting to changing demands and shifting priorities
- Capable of writing meaningful, useful documentation and tests
- Advanced English
Job Activity:
- Gain hands-on experience in the newest cutting-edge technologies from the market (ex: SAP ABAP, Service Now, .NET, Azure, Visual Insights, RPA, etc.)
- Exposure to industry best practices and opportunity to learn from experienced developers
- Contribute to improve team's process
- Write clean, efficient, and well-documented code
- Designing and implementing data pipelines
- Test and maintain software products to ensure strong functionality and optimization.
- Develop and update technical documentation
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