Axway

Overview In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our newCustomer Tech Support Engineer to join Axway's family. Are you ready? Join us now!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com.

We are a team of friendly and passionate engineers and we are assisting Axway customers in English while manifesting a genuine interest for their experience. We are offering advanced technical support on our products (and the related Operating Systems) by resolving issues that may occur during installation, configuration, usage and administration of our software solutions.

We are seeking a colleague to provide technical support on one of our product suites for English speaking customers. He or she will work closely with local or remote colleagues (from support, professional services or RnD) to solve product related issues while maximizing customer satisfaction. The ideal candidate is someone who has experience in providing software/application support in an enterprise product industry as tier 2 technical support. Responsibilities • Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication and diagnostic support; • Provide advanced technical support for both the application and environment including operating system and network; • Lead customers through issue resolution including customer meetings, status reports and updates; • Respond to phone, email, and web ticket customer issues within target service level agreements (SLA); • Act as a gateway between the customer and the next level of support; ensuring issues have met minimal requirements for escalation; • Maintain knowledge base of Axway products and technology; • Document all customer interactions and activities in CRM;

Qualifications

Minimum Qualifications: • Bachelor’s degree in a technical field; • Good verbal and written communication skills in English; • Excellent customer service skills and passionate about helping customers resolve their issue; • Logical thinking and effective problem-solving skills; • Knowledge working with virtual machines and hands-on experience troubleshooting Windows/Unix environments and networking; • Experience working with databases (SQL and/or NoSQL);

Preferred Qualifications: • Previous experience in providing technical support involving extensive troubleshooting and debugging; • Skilled at understanding and simplifying complex problems and proposing straight-forward solutions; • Experience with any of the transfer protocols SFTP, AS2, OFTP; • Good knowledge and understanding of TLS/SSL; Career Development and Benefits:

Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them. This is what our candidates can expect from us if they choose to join our team: A personal development plan and training plan (technical, product & functional) in order to insure your integration and your performance Competitive remuneration package and real benefits (gym access, Bookster, private medical insurance with dental included, team-buildings, Fun Day, Christmas Party etc.) Potential for growth in an international company Friendly working environment with experienced professionals Flexible working hours when need and remote work policy (60% remote work) Extra paid vacation days – 25 days/year Open games area – table tennis, sports and more! In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

Overview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new SOC Engineer to join Axway's family. Are you ready? Join us now!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com.

Responsibilities The selected candidate will:

· Interface with technical teams to promote security initiatives, ensure policy compliance, and protect Axway sensitive data and critical infrastructure; · Take part in 24x7x365 monitoring, incident analysis, and respond to information security related threats including malware, policy violations, and advanced persistent threats; · Value documentation creation and communication, leverage technical experience to enhance team collaboration, and be self-driven to solve problems with a focus on achieving the team mission; · Collaborate with the Director, Cybersecurity and various IT Teams to support the IT Security Mission;

In addition, the successful candidate will have responsibility for the various policies and procedures related to our managed Security Operation Center:

Manage Security Analysis Process Manage Triage and Response to alerts and incidents; Define proper threat hunting and analysis procedures; Define SLAs and incident reporting procedures; Define and document proper procedures; Document findings and recommendations; In conjunction with CSG Management; Create and maintain SOC process documentation; Manage remediations and recommendations processes; Define Incident Response processes. Compliance and Security Reporting Administer compliance reporting; Administer Security Posture reporting; Assist in reporting automation development; Assist in evidence collection for company audits; Policy Definition and Maintenance Define and document policies in conjunction with CSG Management; Maintain policy documentation; Monitor and report on policy adherence/violations; Security Tool Monitoring Monitor System Upgrades, Management and Policy/Rules Tuning; Evaluate and recommend automation; Qualifications Key qualities :

The foundation of success is found in the ability to work with diverse technical and non-technical teams to promote the implementation of security principles into the business processes. A successful candidate must be able to communicate effectively (verbal and written) with our internal and external customers while analyzing and solving security problems collaboratively to ensure the best customer experience to our internal and external customers. And in every case, strong ethical behavior must guide the work to protect our customers and their data.

Requirements :

Minimum of 8+ years of progressively increasing responsibility in the following areas of expertise: SOC Analyst or similar role Proficient in triage and escalation of alerts; Proficient in Incident Management and Response; Understand and proven adherence to documented SOC processes and concepts; Experience in reports preparation plus dashboard and documentation creation; Technical IT Engineer (network, server, and/or desktop) Detailed knowledge regarding the administration, use, securing and exploitation of common operating systems [ Windows, MAC OS, Linux, iOS, and Android]; Knowledge of various cloud and on-premises business applications, databases, and middleware; Knowledge of server administration including patching, command line, configuration and maintenance; Knowledge of network administration including patching, configuration and maintenance; Experience managing implementation projects; Establishing repeatable processes (manual and automated); Security engineering Administering SIEM [Splunk, QRadar, McAfee SIEM, ArcSight]; Administering AV technology [Symantec, McAfee, Crowdstrike, Cylance]; Experience administering AV policies and issues; Administering security configurations for network firewalls [Checkpoint, Palo Alto, Cisco]; Administering security configurations for server, desktop and mobile systems [Windows, MacOS, Linux, Android, iOS]; Experience analyzing log sources originating from security and networking devices such as firewalls, routers, proxy, anti-virus products, and operating systems required. Demonstrated knowledge and/or experience in the following: In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.; Strong understanding of networking technologies and architectures [TCPIP, OSPF, BGP]; Demonstrated Lead and/or Management experience Ability to effectively communicate (verbal and written) with diverse technical and non-technical teams; Ability to analyze and solve problems with limited direction; Always maintain ethical behavior for all security processes; A strong desire to learn and improve skill sets; Ability to self-start, prioritize and complete work with minimal supervision; Strong focus on customer service in all work efforts; Other preferred skills: CISSP, SANS GSEC, GCIH, GCIA, CompTIA Network+, Security+ or equivalent industry recognized certifications; Intermediate to Expert knowledge of PowerShell and/or Python scripting; Malware analysis experience; Forensic recovery experience; Career Development and Benefits:

Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them. This is what our candidates can expect from us if they choose to join our team: A personal development plan and training plan (technical, product & functional) in order to insure your integration and your performance Competitive remuneration package and real benefits (gym access, Bookster, Safari, Amazon – E-library, Udemy platform, private medical insurance with dental included, team-buildings, Fun Day, Christmas Party etc.) Potential for growth in an international company Friendly working environment with experienced professionals Flexible working hours when need and remote work policy Extra paid vacation days – 25 days/year Open games area – table tennis, sports and more! In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

Overview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Title to join Axway's family. Are you ready? Join us now!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com.

Objective: Ensure customer satisfaction by resolving and coordinating resolution of technical product problems and building customer relationships. Communicate problem resolution strategies and status to the customer, internal and external in an accurate, professional, and timely, manner Owns and drives resolution of customer’s cases. Maintains records of cases, defines resolution action plans and follows through to case closure, ensuring customer satisfaction of their support experience

• Independently resolves problems of diverse scope and moderate complexity where analysis of data and/or situations require a review of identifiable factors
• Organizes delivery of product fixes to customers, coordinating necessary resources to ensure delivery is timely, efficient and satisfactory
• Under guidance of the manager, will implement strategies for problem resolution that meet customer business requirements
• Exercises judgment within generally defined practices and procedures to determine appropriate action
• Provides limited pro-active account management with designated customers to monitor satisfaction levels, and to identify issues where support can be improved
• Works with other company personnel to maintain a quality of customer interaction consistent with Global Support standards
• Promotes customer advocacy and satisfaction throughout the company
• Resolves customer and field inquiries regarding the company’s current products Responsibilities • Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support • Provide advanced technical support for both the application and environment including operating system and network • Lead customers through issue resolution including customer meetings, status reports and updates • Respond to phone, email, and web ticket customer issues within target service level agreements (SLA). • Act as a gateway between the customer and the next level of support; ensuring issues have met minimal requirements for escalation • Maintain knowledge base of Axway products and technology • Document all customer interactions and activities in CRM • Possibility to perform after hours cell phone support on a rotating basis (on-call service) Qualifications Minimum Qualifications: • Bachelor’s degree in a technical field (computer science, math, engineering or related subject matter). • Good verbal and written communication skills in French and English. • Excellent customer service skills and passionate about helping customers resolve their issue. • Logical thinking and effective problem-solving skills. Preferred Qualifications: • Experience with linux/unix troubleshooting/administration. • Knowledge regarding network connectivity and network troubleshooting tools. • Knowledge with file transfer protocols FTP, FTPS, SFTP and with HTTP communication protocol. • Experience with virtualization and containerization technologies (e.g. VmWare, Virtualbox, Docker, OpenShift). • Knowledge of client-server architecture, clustering and load balancing. • Knowledge of SQL/NoSQL, SOAP/Webservices, REST, SSL/TLS, OAuth will be a plus. • Previous Technical Support experience is appreciated.

Career Development and Benefits:

Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them. This is what our candidates can expect from us if they choose to join our team: A personal development plan and training plan (technical, product & functional) in order to insure your integration and your performance Competitive remuneration package and real benefits (gym access, Bookster, private medical insurance with dental included, team-buildings, Fun Day, Christmas Party etc.) Potential for growth in an international company Friendly working environment with experienced professionals Flexible working hours when need and remote work policy (60% remote work) Extra paid vacation days – 25 days/year Open games area – table tennis, sports and more! In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

Overview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Title to join Axway's family. Are you ready? Join us now!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com.

Responsibilities Technically minded  with a good ability to understand functional requirements – Having a conceptual understanding of customers' expectations and proposing technical implementation to respond to these exceptions is important.  Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria. Experienced in Agile – In Axway we develop using the Scrum methodology delivering new features quickly. Experience in this type of environment would be key.      A great communicator – POs work with a broad spectrum of stakeholders (R&D Managers, Product Managers, Architects, Development teams, Customer Success teams). They need to be able to tailor the description of problems and their solutions to these different audiences to ensure effective communication.  A strategic thinker – Axway PO’s prioritize items in the Product Backlog to best achieve deadlines (product features, beta start dates, PoCs), and missions’ goals (on-time, quality release) while optimizing the value of the Dev Team's work.  A decision maker – PO’s need to recognize when work on features will stop giving a ‘return on investment’, and work with PM to make the decision to move on to another more valuable piece of work. Qualifications Bachelor degree or comparable academic training in User-Centered Design, Computer Science, Engineering, Data Science, Management Information Systems, Computer Information Systems, or closely related discipline. Master of Science or comparable post-graduate academic training, a plus. 3+ years of progressive leadership owning product management and/or product marketing with a reputation of delighting customers, meeting tight deadlines, and fostering collaborative working relationships with engineering. Experience in the creation of more than one product from inception to release with meaningful results measured in terms of customers, revenue and/or market share. Experience or good understanding of an Accounting related Software, or Flow Transformation tool (EAI, ETL, mapping) and/or Financial ERP landscape. Specific knowledge on Accounting is nice to have but not mandatory. Experience in Coding (java, html5), API Json/Rest, Message broker or Kafka technologies, Database, Containerization (Docker, Kubernetes) technology is a plus Good knowledge of the architectural principles of cloud-based platforms including SaaS, PaaS is a plus. Familiar with tools such as Jira or Confluence English speaker – the PO must be proficient in English as all exchanges with R&D are done in this language. French knowledge is a plus. Career Development and benefits:

This is what our candidates can expect from us if they choose to join our team:

• Career development: Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
• An important training plan (technical, product & functional) in order to insure your integration and your performance
• A competitive remuneration package and real benefits (private medical insurance and dental, gym access, meal tickets, Bookster, Safari, Amazon E-library, team-buildings, Christmas Party, fruit day etc)
• A future and a potential for growth in an international company
• A very friendly working environment with experienced professionals
• Get challenged with important tasks so they can show their full potential and obtain new skills
• Working time that can be flexible when needed
• More paid vacation (25 days/ year)
• Remote work policy, hybrid model (60% remote work, 40% office work)
• Open office space with various entertainment opportunities – table tennis, sports and more!

In addition, Axway’s global presence creates opportunities for geographical mobility within Axway subsidiaries.

Overview

In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Software Engineer to join Axway's family. Are you ready? Join us now!!

Axway B2Bi is a solution for exchanging and transforming EDI and other file formats between internal applications and partners using a large number of communication protocols. It uses an internal transformation engine to map between different file types allowing customizable transformations. B2Bi supports a large number of communication protocols including AS1, AS2, AS3 AS4, JMS, IBM WebSphere MQ, Web Services and others. To ensure the safety of the communication a component called Secure Relay is used to proxy the communication to external partners. In order to provide the customers with a solution for safely managing their flows Axway directs their effort towards making their solutions secure and keeping up with security standards.

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com. Responsibilities

He or she will be responsible for developing and maintaining the code, writing unit tests and proposing technical solutions for implementations. They will be working in a multicultural team, collaborating with the business analysts, quality assurance engineers and the product manager to deliver new features to the product.

He/she will work along other skilled developers to deliver features aiding our customers to securely trade millions of messages each month while keeping up with industry standards of communication protocols and security. Our product, Secure Relay enables customers to reinforce and improve the security functionalities of other Axway application servers and messaging interfaces.

The successful candidate will have a track record and passion for development and he needs to be team oriented, have great coding skills and the ability to see the big picture, understand the inner-workings of systems and do quick troubleshooting.

Qualifications

Basic knowledge of Java SE (with a focus on networking and concurrency) Experience working with communication protocols (FTP, HTTP, SFTP) Basic knowledge of Linux or other UNIX based Operating Systems (basic commands, basic differences) Basic knowledge of development tools - build (Maven/Gradle), versioning systems (SVN/Git), IDEs (Eclipse/IDEA) and defect tracking Team oriented and experience in providing mentorship to colleagues Nice to have: Good knowledge of security algorithms and concepts (PKI Infrastructures, SSL, SSH)

Career Development and Benefits:

Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them. This is what our candidates can expect from us if they choose to join our team: A personal development plan and training plan (technical, product & functional) in order to insure your integration and your performance Competitive remuneration package and real benefits (gym access, Bookster, Safari, Amazon – E-library, Udemy platform, private medical insurance with dental included, team-buildings, Fun Day, Christmas Party etc.) Potential for growth in an international company Friendly working environment with experienced professionals Flexible working hours when need and remote work policy (60% remote work starting 2022) Extra paid vacation days – 25 days/year Open games area – table tennis, sports and more! In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

Overview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Software Intern (Java, QA, DevOps) to join Axway's family. Are you ready? Join us now!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com.

Requirements:

· Basic knowledge of Java/.NET/C · Basic knowledge of databases, SQL or NoSQL · Knowledge of web development: HMTL/JS · Good understanding of HTTP/HTTPS · Good understanding of Agile · English – advanced level.

Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them. This is what our candidates can expect from us if they choose to join our team: A personal development plan and training plan (technical, product & functional) in order to insure your integration and your performance Competitive remuneration package and real benefits (gym access, Bookster, Safari, Amazon – E-library, Udemy platform, private medical insurance with dental included, team-buildings, Fun Day, Christmas Party etc.) Potential for growth in an international company Friendly working environment with experienced professionals Flexible working hours when need and remote work policy (60% remote work starting 2022) Extra paid vacation days – 25 days/year Open games area – table tennis, sports and more! In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Services Consultant to join Axway's family. Are you ready? Join us now!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com.

Key Responsibilities:

· Ensure that Axway’s MFT technology is successfully deployed in line with the defined architecture · Help to integrate the solution in the customer’s environment · Provide a high level of expertise on MFT technology and high level of project/customer management expertise · Coordinate and dispatch project activity within the team, with customer stakeholders, and with Axway partners

Key Competencies:

· Excellent communications skills English, good communication skills in French is a plus · Strong planning and coordination skills · Strong technical aptitude and a creative drive to solve technical issues · Professional presentation skills; cooperative attitude; and a team player · Ability and willingness to travel · Skilled in communication with customer’s key decision makers · Experienced in matching customer requirements to a given solution and implementing them on the solution

Technical knowledge:

· Strong understanding of operating systems Unix/Linux/Windows, z/OS is a plus · Networking, Databases (Oracle, MySQL or MS SQL) · Programming: Scripting, JCL is a plus; Security: PKI, CA, SSL, Firewall, SSO · Protocols: SFTP, FTP/S, HTTP/S, PeSIT, LDAP and other MFT protocols · Experience with Axway MFT products: Gateway, CFT, ST, CG, Flow manager, Transition Portal is a significant plus

Career Development and Benefits:

Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them. This is what our candidates can expect from us if they choose to join our team: A personal development plan and training plan (technical, product & functional) in order to insure your integration and your performance Competitive remuneration package and real benefits (gym access, Bookster, Safari, Amazon – E-library, Udemy platform, private medical insurance with dental included, team-buildings, Fun Day, Christmas Party etc.) Potential for growth in an international company Friendly working environment with experienced professionals Flexible working hours when need and remote work policy (60% remote work starting 2022) Extra paid vacation days – 25 days/year Open games area – table tennis, sports and more! In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.